Do the costs on the website include VAT? The costs specified on our website and through other communication channels are always excluding VAT. If this is not the case, this will be clearly indicated. Related questions Could several surcharges be applied for the same parcel shipment? How can I ensure that no or less volume surcharge is applied to my parcels? What is a peak surcharge? Why is the peak surcharge applied? Does the volume surcharge also apply to return parcels from another country?