Can I determine the text of my Track & Trace email?
Yes. We have set up a standard email text for you, but you can easily change it. Login to your MyParcel account → Go to Shop settings in the relevant webshop → Click on Track & Trace → Scroll down to 'Your Track & Trace e-mails' → In the column 'Status' activate the Track & Trace e-mail for a specific kind of shipment → Then click on the pencil-icon to determine the text of the e-mail yourself. By using the email codes (displayed at the bottom of the page), specific order details can be automatically displayed for each customer.
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Do all my customers automatically receive a Track & Trace email when a shipment arrives?
Do the same conditions apply to return shipments from abroad as for outbound shipments?
Do the same conditions apply to return shipments as for outbound shipments?
What is the 'customer contribution'?
Which printer can I use to print MyParcel labels?