Paperless returns

Offer customers extra convenience with paperless returns.

Does your customer need to return an order? No problem. With paperless returns, there’s no need to look for a printer. Customers simply scan the QR code at the drop-off point and they’re done. This prevents frustration, reduces questions for your customer support team and contributes to a positive return experience. And that pays off in trust and repeat purchases.

Activate paperless returns

How do paperless returns work?

Your customer selects paperless returns in the return portal.

The customer automatically receives a QR code by email.

This QR code is scanned at a PostNL or DHL service point.

The return label is printed on the spot and attached to the parcel. Done.

Why this works.

Higher customer satisfaction.

No printer needed. Returning an order is quick and hassle-free.

A faster and clearer return process.

Fewer steps, fewer mistakes, and products back in your warehouse sooner.

Fewer questions for your customer support team.

The process is straightforward and self-explanatory.

Good to know.

Paperless returns are only available if the shipment was sent without shipping options. For letterbox packages or parcels with added shipping options (such as 18+ Age Check or Insured Delivery), the digital barcode is not available and your customer has to print a label themselves.