When do I need a customs form for my shipment?
You need to use a customs form to send parcels to locations outside of the EU. The customs form is integrated into MyParcel. When you create a shipment that requires a customs form, it appears automatically. You can complete the form straight away.
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What is the maximum allowed weight of a parcel with an international destination?
What if my customer wants to return an order from the UK?
I cannot send my parcels via a PostNL parcel and letter machine, why is that?
Why do I need to complete customs forms?
Do the maximum allowed dimensions of parcels that I want to have collected by the Collection Service differ from the standard maximum parcel dimensions?
