Do all my customers automatically receive a Track & Trace email when a shipment arrives?

If you have activated your Track & Trace email, all your customers will automatically receive a Track & Trace email.

If you haven't activated your Track & Trace email yet, follow these steps:

1. Log in to your MyParcel account
2. Go to Account Settings
3. Click on Track & Trace for the relevant webshop
4. Check 'Send Track & Trace emails' and select 'Yes'
5. Click Save.

You will now automatically send a Track & Trace email to your customer upon shipment of the order.