Why can’t missing letterbox parcels be investigated?
Letterbox parcels are sent through the same sorting process as letter mail and have less detailed Track & Trace information. Letterbox parcels are also delivered by postal workers. For this reason, it is not possible to make enquiries about letterbox parcels.
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Each letterbox parcel has a Track & Trace code, but I can’t fully track my parcel. What do I do?
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Can I send a letterbox parcel abroad?
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