How can I change my invoicing/payment method?

To pay your invoices via automatic debit, log in to your account.

Go to Shop Settings > Company Details > Bank Details > Billing Method. Then, choose 'Request Direct Debit' from the dropdown menu, click on 'Direct Debit Authorization via your bank', and follow the further instructions within your bank environment to complete the setup and pay your invoices via automatic debit. If you manage multiple shops under one account, you can change the payment settings for each shop separately.

If you use KNAB or BUNQ, you cannot make the change to automatic debit yourself. Please contact us for assistance. Also, if your account is set to prepay, you need to contact us.

Please note: Outstanding invoices cannot be automatically debited. This is because the bank authorization cannot be used retroactively.