How can my customer use the return label?
Your customer will receive an email from you through the MyParcel system containing a link that they can use to download the return label. Your customer can then print the return label and stick it to the parcel (NB: the outbound shipment label is no longer readable). Once they have done this, the customer can hand over the return shipment at a PostNL location. The email also contains a link that your customer can use to check the nearest PostNL location where they can return the parcel.
If the PostNL driver arrives at your customer's door with another parcel, they can also give the return shipment to the PostNL driver with a valid return label.
If the PostNL driver arrives at your customer's door with another parcel, they can also give the return shipment to the PostNL driver with a valid return label.
Gerelateerde vragen
Do the maximum allowed dimensions of parcels that I want to have collected by the Collection Service differ from the standard maximum parcel dimensions?
Is my parcel with a destination in the Netherlands automatically insured?
What are the maximum allowed dimensions for a parcel with a destination in the Netherlands?
What is the maximum allowed weight of a parcel with a destination in the Netherlands?
How does my customer receive a return label?
