Who decides who should pay for the return label? As the webshop owner, you decide who pays for the return label and how much it will cost. Gerelateerde vragen How much does a return shipment within the Netherlands cost? What is the maximum allowed weight of a return parcel? Do the same conditions apply to return shipments as for outbound shipments? What is the 'customer contribution'? What happens to my DHL parcel if the recipient is not at home?