Who decides who should pay for the return label? As the webshop owner, you decide who pays for the return label and how much it will cost. Gerelateerde vragen What is the maximum allowed weight of a return parcel? What are the maximum allowed dimensions of a return shipment? Do the same conditions apply to return shipments as for outbound shipments? What is the 'customer contribution'? How much does a return shipment within the Netherlands cost?