More efficient shipping process through seamless integration with bol and WooCommerce.
Increased customer satisfaction through faster shipping process.
Customers always Informed through the branded Track & Trace portal.
Verstegen: The Dutch market leader in herbs and spices.
Verstegen Spices & Sauces B.V. is a Rotterdam-based family business, founded in 1886. Currently, the fourth generation is at the helm. Verstegen believes that herbs and spices are the foundation of flavor. They source the ingredients for their products directly from the origin, through sustainable partnerships with local farmers. This is appreciated by consumers, as Verstegen’s herbs and spices are now available in over 1,800 supermarkets in the Netherlands and Belgium. Additionally, they offer their products online through Picnic, bol, and annually ship thousands of parcels from their three own webshops: one for consumers in the Netherlands, one for consumers in Belgium, and one professional webshop. Digital Brand Manager Frederique Sedee discusses the shipping challenges they faced and how an efficient shipping process ultimately contributed to growth and higher customer satisfaction.
Challenge
“A slow order and shipping process was hindering our growth opportunities.”
Verstegen’s shipping and order process initially ran through a different shipping platform. However, there were improvement opportunities throughout the entire shipping process, and they realized that the old shipping process was impeding their growth opportunities. “We noticed that the shipping platform we were using did not meet the growth opportunities we had in mind. Our old shipping process was slow, and order processing wasn’t smooth. That’s why we started looking for a new platform.”
“MyParcel is a user-friendly platform when it comes to the entire shipping process. You can easily
generate labels from multiple systems, such as bol and WooCommerce.”
Solution
A user-friendly shipping platform that streamlines processes.
To leverage their growth opportunities, Verstegen sought a scalable shipping platform capable of making order and shipping processes smoother and more efficient. Through their Webshop Account Manager, Carlijn Robberecht, they were introduced to MyParcel.
“The reason we switched to MyParcel is because of the user-friendliness of the platform. You can easily generate labels from multiple systems, such as bol and WooCommerce. The previous shipping platform we used had fewer options for system integration. We often had to create orders manually and couldn’t choose multiple labels directly from Magento. Now, we use WooCommerce and MyParcel, and this process is much better streamlined. Orders requiring multiple labels can be printed directly from WooCommerce, and all other orders come directly from the system.
After marking the order as ready, the customer receives an email with the tracking code. Clicking on it takes the customer to their own Verstegen/MyParcel environment, where they can find all information about the package. This also reduces the number of inquiries we receive about things like delivery times for parcels.
Do you have a question or issue? The staff is very friendly and helpful, and you quickly get answers to your questions. We have a very nice contact person whom we can turn to with our questions. They really listen to us, and that is very pleasant.”
Efficiently convert orders from multiple channels into shipping labels? In addition to bol and WooCommerce, MyParcel’s shipping platform can be integrated with 30+ free connections. Or effortlessly connect via our API.
Result
A more efficient shipping process and high customer satisfaction.
Verstegen has been using MyParcel’s shipping platform for almost four years now to streamline their shipping process.
“Switching to MyParcel made the entire order handling process more efficient. MyParcel’s shipping platform is easy, fast, and service-oriented, making the shipping process much faster. Additionally, the customer is always well informed about the status of the shipment thanks to the Track & Trace portal. Moreover, you can completely customize the track & trace portal in your own branding, which is a real advantage for us. Since partnering with MyParcel, we’ve noticed from customer reviews that they are happy with the fast delivery. Those are certainly nice messages to read! We are very satisfied with MyParcel and anticipate a long and pleasant partnership.”
“Switching to MyParcel made the entire order handling process more efficient. MyParcel’s shipping platform is easy, fast, and service-oriented, making the shipping process much faster.”
Curious about what MyParcel can do for your e-commerce business?
Get in touch with us! We’re happy to brainstorm about the logistic challenges your e-commerce business faces and tailor a proposal based on your desires and needs. Our specialists are available six days a week to assist you!