I have personalised my Track & Trace page, is a Track & Trace email still necessary?
Yes, it is necessary to activate the automatic sending of the Track & Trace email. Your customers can only visit your Track & Trace page to track their shipment using the unique Track & Trace code of their order. They must receive the Track & Trace email containing the Track & Trace code of their order from you.
If you haven't activated your Track & Trace email yet, follow the steps below to do so:
- Log in to your MyParcel account
- Go to Account Settings
- Click on Track & Trace for the relevant webshop
- Check 'Send Track & Trace emails' and select 'Yes'
- Click Save.
You will now automatically send a Track & Trace email to your customer upon shipment of the order.
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Do the same conditions apply to return shipments from abroad as for outbound shipments?
What is the 'customer contribution'?
How do I add my own logo or text to a digital stamp?
Do all my customers automatically receive a Track & Trace email when a shipment arrives?
What can you do with the Track & Trace email?
