A delivery scan is displayed but my letterbox parcel has not been received. What do I do?
If the letterbox parcel has not been received but the Track & Trace status indicates that the shipment has been delivered, it may have been delivered to the neighbours. If not, contact us and we will see what we can do for you.
We are not able to make enquires about letterbox parcels as we can for parcel shipments, so we recommend that you send high value items as parcel shipments (with insurance).
We are not able to make enquires about letterbox parcels as we can for parcel shipments, so we recommend that you send high value items as parcel shipments (with insurance).
Related questions
When do you opt to send a letterbox parcel?
Each letterbox parcel has a Track & Trace code, but I can’t fully track my parcel. What do I do?
Do the maximum allowed dimensions of parcels that I want to have collected by the Collection Service differ from the standard maximum parcel dimensions?
Why can’t missing letterbox parcels be investigated?
Can I send a letterbox parcel abroad?
