A delivery scan is displayed but my letterbox parcel has not been received. What do I do?

If the letterbox parcel has not been received but the Track & Trace status indicates that the shipment has been delivered, it may have been delivered to the neighbours. If not, contact us and we will see what we can do for you.
We are not able to make enquires about letterbox parcels as we can for parcel shipments, so we recommend that you send high value items as parcel shipments (with insurance).

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