Holiday Season
Shipping during the Holiday Season.
Key changes.
- Be aware of adjusted pick-up and delivery times from PostNL, DHL, DPD, and UPS.
- Using the Collection Service? Be prepared for the adjusted collection- and delivery services from the carriers. Want to have more parcels picked up around Black Friday, Sinterklaas, or Christmas? Let us know your schedule via the caseportaal.
- Some carriers will charge a peak surcharge during the holiday season to help cover the additional staffing and equipment costs.
- PostNL: The peak surcharge for PostNL applies from November 17 to December 31, 2024, and is €0.26 per parcel and €0.15 per letterbox parcel. This surcharge will be added on top of your usual rate.
- UPS: The peak surcharge for UPS applies from September 9, 2024, to January 31, 2025, for parcels that meet the large parcel surcharge or extra handling fees criteria. The surcharge amount is variable and depends on the destination. More information is available on ups.com.
Holiday Calendar: All changes in one overview.
During the holiday season, there are important deadlines and changes to consider. We’ve compiled the key changes in our holiday calendar.
Tip 1: Spread out parcel deliveries throughout the week.
Together with the carriers, we are doing everything we can to ensure your customers receive their orders on time. Unfortunately, some mail and parcels may not be delivered within a day. You can help prevent delays by spreading out deliveries throughout the week. Avoid Mondays and try to deliver your parcels as early as possible in the morning. Don’t forget to account for adjusted pick-up and delivery times.
Tip 2: Get your shipping process ready for the rush with these 5 features.
How do you handle the large flow of orders and returns during this busy period? How do you manage carrier delays? In our blog, discover 5 useful features that will help prepare your shipping process for the holiday season!
Tip 3: Manage your customer’s expectations.
During the holiday season, delivery times may be longer than your customers are used to. Let them know in advance that delays may occur and be cautious with offering guarantees. Encourage customers to order earlier and spread out promotions to manage the volume.
Tip 4: Choose the right packaging.
In our webshop, you’ll find festive packaging options for the holiday season. Want to surprise your customers with special packaging? Order in time, as delivery times may be longer due to the busy period. Pack orders compactly, ensure your shipping label is of good quality, and place the label at the top right corner of the largest side of the parcel. For more packaging tips, check out the 10 guidelines in our blog.
Delayed or missing parcel – What now?
If your shipment hasn’t been delivered and you suspect it’s delayed or lost, there are a few steps you can take. Often, the shipment is still on its way to the recipient. Read our blog about what to do when dealing with a delayed or possibly missing parcel.
My parcel is damaged – What now?
If your customer received a damaged parcel, you can file a damage claim through your account. To be eligible for compensation, the shipment must meet certain conditions. You’ll need to submit all details within 7 calendar days after the last scan of the shipment. Our blog explains how to submit a damage claim.
Opening hours and availability.
Need help with something? Check out our frequently asked questions or submit a case through your account. We can assist you in a targeted manner. Through your personal case overview, you’ll always be updated on the most current status and details of each case. You can also respond and close cases once they’ve been resolved.
Deviating opening times:
- Tuesday 24 December: 7:00 AM – 5:00 PM.
- Wednesday 25 December: closed.
- Thursday 26 December: closed.
- Tuesday 31 December: 7:00 AM – 5:00 PM.
- Wednesday 1 January: closed.