Current updates regarding the end-of-year period.

Current updates regarding the end-of-year period 2024.

On this page we share any current updates on our services, any delays or changes to the delivery process and our platform due to the busy end-of-year period. For all information on the preparations and changes to accommodate the peak period, please refer to this page.

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[19-11] Adjusted opening hours and changes. During Christmas and New Year, we have adjusted opening hours. Check here for our opening hours during the holidays. Additionally, PostNL, DHL, DPD and UPS have different handover and delivery days during the holidays. Refer to our handout for an overview.

[14-11] Adjusted collection and delivery service. Be aware of the adjusted collection and delivery service by the carriers during the end-of-year period.

[12-11] Peak Surcharge. To process and deliver as many packages as possible during the busy year-end period, carriers are taking additional measures. They are hiring more staff and deploying more equipment specifically for this period. To partially cover these expenses, some carriers are implementing a peak surcharge.

PostNL: The peak surcharge for PostNL applies from November 17 to December 31, 2024, and is €0.26 per parcel and €0.15 per letterbox parcel. This surcharge will be added on top of your usual rate.
UPS: The peak surcharge for UPS applies from September 9, 2024, to January 31, 2025, for parcels that meet the large parcel surcharge or extra handling fees criteria. The surcharge amount is variable and depends on the destination. More information is available on ups.com.