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Current updates regarding the end-of-year period.

Current updates regarding the end-of-year period 2023.

On this page we share any current updates on our services, any delays or changes to the delivery process and our platform due to the busy end-of-year period. For all information on the preparations and changes to accommodate the peak period, please refer to this page.
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[21-12] Adjusted opening hours and changes. During Christmas and New Year, we have adjusted opening hours. Check here for our opening hours during the holidays. Additionally, PostNL, DHL, and UPS have different handover and delivery days during the holidays. Refer to our handout for an overview.

[23-10] Adjusted collection and delivery service. Be aware of the adjusted collection and delivery service by PostNL and DHL during the end-of-year period. If you intend to have more parcels picked up than usual around Black Friday, Sinterklaas, or Christmas, please provide your schedule through our case portal.

[11-10] Peak Surcharge. To process and deliver as many packages as possible during the busy year-end period, carriers are taking additional measures. They are hiring more staff and deploying more equipment specifically for this period. To partially cover these expenses, some carriers are implementing a peak surcharge.

  • PostNL: PostNL’s peak surcharge is in effect from November 19 to December 31, 2023, and amounts to €0.25 per package and €0.15 per mailbox package, in addition to your regular rate.
  • UPS: UPS’s peak surcharge is in effect from October 1 to January 14, 2024, and applies to packages that meet the specifications for the large package surcharge or additional handling costs. The peak surcharge amount varies and depends on the destination. You can find more information about the package specifications to which this surcharge applies and the rates on ups.com.