Current updates regarding the end-of-year period.

Current updates regarding the end-of-year period.

Due to the growth of the e-commerce industry, the developments surrounding the coronavirus and the annually recurring end-of-year rush, a record number of parcels, letterbox parcels and letter post are sent. On this page we share all current updates about our services, delays, changes in the delivery process and our platform as a result of the busy end-of-year period.

Thursday 31 December 2020:

A record number of packages are processed and delivered every day. Both in the Netherlands and abroad. Shipments with a destination abroad can therefore take longer than you may be used to. In particular, shipments in Germany and Italy seem to have been more delayed at this moment. If a shipment, against your expectations, has not yet been delivered, wait for a few extra days. In most cases, your shipment is still on its way to the recipient.

Tuesday 22 December 2020:

  • Our opening hours for the next two weeks:
Monday 21 Dec: 8am – 6.30pm Monday 28 Dec: 8am – 6.30pm
Tuesday 22 Dec: 8am – 6.30pm Tuesday 29 Dec: 8am – 6.30pm
Wednesday 23 Dec: 8am – 6.30pm Wednesday 30 Dec: 8am – 6.30pm
Thursday 24 Dec: 7am – 5pm Thursday 31 Dec: 7am – 5pm
Friday 25 Dec: Closed Friday 1 Jan: Closed
Saturday 26 Dec: Closed Saturday 2 Jan: 9am – 5pm
Sunday 27 Dec: Closed Sunday 3 Jan: Closed
  • Answers to frequently asked question regarding these measures:

What’s going on?
A limit has been set on the number of labels that can be created from each account for parcel shipments within the Netherlands. The reason for this new limit is the exceptional level of pressure on delivery services. In order to keep PostNL’s network running, the influx of parcels needs to be limited for all customers who send shipments. We understand that this measure is highly inconvenient, but unfortunately it is necessary. You will see an error message or notification in your account when you try to create a shipment after the limit has been reached. As a customer of PostNL, there is now a limit on the number of labels we can create. We are doing everything we can do give all our customers an equal chance. As a result, we cannot make concrete decisions about how many labels this concerns for you as a customer. Keep an eye on the status update page for current developments.

What is the limit on the number of parcels I can send?
As a customer of PostNL, there is now a limit on the number of labels we can create. We are doing everything we can do give all our customers an equal chance when it comes to creating labels. As a result, we cannot make concrete decisions about how many labels this concerns for you as a customer. 

Why has this been announced so late?
We are doing everything in our power to send you updates as soon as we have the right, correct information for you. In exceptional situations such as this, we recommend that you keep a close eye on the status page. This channel is the quickest way for us to communicate with you.

I have registered as a new customer but I cannot create shipping labels. Why?
Unfortunately, the current capacity does not allow new customers to begin sending parcels at this time. The reason for this new limit is the enormous pressure on our services at the moment. To keep the number of parcels to be processed at a manageable level, we kindly ask for your patience. This will enable us to get off to a flying start together.

Monday 21 December 2020:

Together we have processed many extra packages recently and we are still seeing a huge increase for the coming period. In order to keep our network running, it is necessary to limit the flow of shipments for all sending customers. That is why, as of December 21, we temporarily use a maximum number of parcels per day that can be registered. Has this maximum been reached? Then it is no longer possible to generate a shipping label or barcode. An error-message will appear on your screen during the pre-registration. The next day new shipping labels and barcodes will be available again. We realise that this decision will have an impact on your business and disrupts your process. Unfortunately this is necessary in these exceptional times in order to properly process and deliver as many shipments as possible.

Currently, this concerns only parcel shipments in the Netherlands.

Friday 18 December 2020:

We are aware of the news that several stores with PostNL points will be closed from Monday 21 December. We are close in contact with PostNL about the impact of this.

Thursday 17 December 2020:

The new measure of closing shops has resulted in a small number of PostNL locations having to close their doors immediately. Parcels already located at closed PostNL locations will be collected by PostNL where possible and taken to another PostNL location nearby that remains open. To find out which PostNL locations are open, go to the Location Finder and take a look at the opening hours. Get in touch with your nearest PostNL location to make sure you can hand over your parcels.

Closed PostNL locations.

  • If the ‘collection from a PostNL location’ delivery option was selected during the order process and a specific PostNL location is closed, parcels delivered to that PostNL location will be taken to another PostNL location nearby that is open. 
  • Parcels located at a closed PostNL location because the recipient was not at home will be redelivered. We endeavour to update recipients as accurately as possible.
  • PostNL locations that are temporarily closed will be removed from the Location Finder as soon as possible. 

Extend your return period if possible.
PostNL asks webshops to extend their return period for orders to at least 30 days. This gives your customers longer to return orders. The full lockdown will last at least five weeks and will have a major impact on PostNL’s network. Extending return periods is a great help to PostNL as it means the pressure on our services is distributed over a longer period.

Adjust the delivery promise.
Due to the closure of non-essential shops, PostNL expects to process and deliver a record number of parcels over the coming weeks. PostNL is still managing to deliver 95% of parcels within 24 hours despite the coronavirus measures. Unfortunately, it is still inevitable that some parcels will be delayed. Thank you for your understanding – and that of all consumers. For an updated order status, always check the Track & Trace code and page and send it to your customers.

Monday 14 December 2020:

  • As soon as we have more information about the Corona measurements and its consequences, we will bring you an update.
  • The last period, PostNL processed no less than 1.5 million packages per day. An end-of-year rush that is caused by mainly annual shopping days and public holidays and consequences of the corona crisis. Off course, the changes in the processes by observing the measures and the safety and health of all PostNL employees also influences this. Despite the fact that PostNL has considerably scaled up the capacity of its network last year, it sometimes reaches its maximum. Because of this, not all parcels can be processed immediately. The chance of delay is therefore bigger. Carlos Mendes Aguiar explains how this works and he expresses his appreciation to all customers.

Tuesday 8 December 2020:

  • The end-of-year rush is still in full swing! The past weeks, record numbers of parcels have been processed and delivered. Especially at the beginning of the week the number of parcels increase. As a result, delivery times can sometimes be longer than you – and your customers – are used to. Therefore, avoid disappointment and let your customers know that the chance of delay is greater during this period. Rest assured that together with PostNL we are doing everything we can to deliver all your parcels as soon as possible.