Why can’t missing letterbox parcels be investigated?
Letterbox parcels are sent through the same sorting process as letter mail and have less detailed Track & Trace information. Letterbox parcels are also delivered by postal workers. For this reason, it is not possible to make enquiries about letterbox parcels.
Related questions
When do you opt to send a letterbox parcel?
Do the maximum allowed dimensions of parcels that I want to have collected by the Collection Service differ from the standard maximum parcel dimensions?
Each letterbox parcel has a Track & Trace code, but I can’t fully track my parcel. What do I do?
Can I send a letterbox parcel abroad?
How many days does a package remain at a PostNL location to be picked up?
