Why can’t missing letterbox parcels be investigated?
Letterbox parcels are sent through the same sorting process as letter mail and have less detailed Track & Trace information. Letterbox parcels are also delivered by postal workers. For this reason, it is not possible to make enquiries about letterbox parcels.
When do you opt to send a letterbox parcel?Do the maximum allowed dimensions of parcels that I want to have collected by the Collection Service differ from the standard maximum parcel dimensions?Each letterbox parcel has a Track & Trace code, but I can’t fully track my parcel. What do I do?Can I send a letterbox parcel abroad?How many days does a package remain at a PostNL location to be picked up?