Each letterbox parcel has a Track & Trace code, but I can’t fully track my parcel. What do I do?
The postal worker gives the letterbox package a scan before he / she delivers it through the letterbox, unfortunately due to a technical malfunction, the letterbox package may not have received the correct delivery scan. As a result, it is possible that the status information for the Letterbox parcel may be less complete than that of a parcel shipment.
When do you opt to send a letterbox parcel?Do the maximum allowed dimensions of parcels that I want to have collected by the Collection Service differ from the standard maximum parcel dimensions?Why can’t missing letterbox parcels be investigated?Can I send a letterbox parcel abroad?How many days does a package remain at a PostNL location to be picked up?