How many days does a package remain at a PostNL location to be picked up?

When your shipment has been delivered to a PostNL location, your customer has 1 week to collect it. If the shipment is not picked up within a week, it will be returned to you.

Your customer receives 2x a reminder to collect the package, does your customer indicate that he has not received these reminders? Check in your back office via > “Shop settings” > “Track & Trace” whether you have the correct settings. Do you need help with this? Then please contact us .

If the Track & Trace settings are correct, it is possible that the reminders have ended up in your customer's spam box, or that your customer's email inbox refuses our e-mail/Track & Trace e-mail because it is "too tight". has set. Always ask about this.