Returns
Turn returns into an opportunity for growth.
Standard return solution
A professional branded return portal, international returns and printerless returns.
MyReturns
Decide which returns should be automatically approved and which you prefer to review manually. Gain insights at product level. Let customers decide between an exchange or a refund.
| Feature | Standaard Return Solution | MyReturns |
|---|---|---|
| Branded return portal | ✓ | ✓ |
| Automatic shipping method per country | ✓ | ✓ |
| Rules for automatic return handling | ✗ | ✓ |
| Rules for manual return handling | ✗ | ✓ |
| Customer decides: exchange or refund | ✗ | ✓ |
| Return reasons | Per shipment | Per product |
| Printerless returns | ✓ | ✓ |
| Dashboard | Basic | Extensive |
| Carriers | PostNL, DHL, DPD | PostNL |
| Destinations | Europa | Europa |
A complete return solution, included with MyParcel.
Our standard solution gives you everything you need: a professional branded return portal, international returns and printerless returns.
Branded return portal.
No more endless email threads to your customer service. Instead, you’ll have a portal where customers create returns on their own. With your own logo and branding, your customer stays within your brand experience. Your branded return portal can be set up within minutes.
Return rules per country.
Always ship German returns via DHL? With return rules, you set this up once. For every subsequent return, those rules are applied automatically. Perfect if you process many international returns.
Get insights into why shipments are being returned.
Why does a customer return something? Is the shipment damaged or delivered too late? Or did the customer change their mind? When returning, your customer fills in the reason, providing you with valuable data.
Printerless returns.
Not everyone has a printer at home. With printerless returns, that’s no longer an issue. At PostNL points, employees scan the barcode directly from your customer’s phone.
Return labels for all of Europe.
Sell internationally? Your foreign customers can easily return their package through your return portal.
Multiple carriers.
PostNL, DHL and DPD. You choose what suits your return.
Processing returns daily? Save time with MyReturns.
MyReturns makes your return process even easier. Set up which returns are automatically approved and which ones you’d like to assess manually. Get insights at product level and let customers choose between an exchange or a refund.
MyReturns pays off when you:
Process more than 15 returns per month
Spend a lot of time on manual approvals
Want to know exactly why products are returned
Want to offer customers a choice between exchange or refund
Want to process returns per product
Insights and processing per product.
Sometimes a customer doesn’t want to return their entire order, but just one or two items. With MyReturns, that’s easy. Your customer selects the specific products they want to return and provides the reason for each item.
This helps you discover trends you might otherwise miss. Is a specific red dress constantly returned because it is “too small”? Then you’ll know you have to adjust your size chart. By gaining insight at the product level, you can address the root cause of your returns and lower your return rate. Additionally, MyReturns allows you to easily process each product individually in your administration.
You decide the rules.
Set up rules based on product, return reasons, return period or customer history. You can also combine multiple conditions. Your dashboard shows you all incoming returns and their status in real-time.
- Rule: Automatically approve damaged goods
- Result: A return label is generated automatically
- Rule: For the wrong size, always allow an exchange or return
- Result: The customer chooses their desired option and receives a return label
- Rule: Disallow returns after 30 days
- Result: The customer gets a notice that returning isn’t possible anymore
Start
- 15 returns included (excl. shipping fees)
- €2,- per additional return
Plus
- 40 returns included (excl. shipping fees)
- €1,50,- per additional return
Premium
- 75 returns included (excl. shipping fees)
- €1,- per additional return
Max
- 150 returns included (excl. shipping fees)
- €0,65 per additional return
Standard return solution.
Full return solution for every webshop. Branded portal, international returns, printerless returns.
MyReturns
Perfect for webshops that process returns daily and want to automate the process. Save time and gain valuable insights into your return data.
Frequently asked questions
What’s a return portal?
With MyParcel, you get a branded portal where your customers create returns on their own. It is fully customized to your corporate identity and with your logo. Customers can create labels and track their return status. You save time, because customers don’t have to contact you. Your customer stays informed throughout the process.
Is the free, standard solution complete?
Yes, it is. You get access to a branded return portal, return rules per country, printerless returns, international returns and insights into return reasons. Thousands of webshops depend on this free solution daily. MyReturns adds advanced automation and return data at product level.
When should I upgrade to MyReturns?
Upgrade if you lose a lot of time on processing returns and want to win that time back, or if you want deeper insights into why specific products are being returned.
Are there cancellation or subscription fees?
Our standard return solution is free and without a subscription. MyReturns does have a monthly subscription fee, but can be canceled every month.
What does MyReturns cost?
MyReturns starts at € 20 euros a month. 15 returns are included, excluding shipping fees.
Can I upgrade to MyReturns later?
Yes, you can upgrade at any time. You will keep all your existing settings and return data.
How long does it take to set MyReturns up?
MyReturns can be set up in less than 5 minutes. After that, you can refine your return rules. Our team is also happy to set up MyReturns for you.
Which carriers are available for returns?
With our standard solution, you can use PostNL, DHL and DPD. With MyReturns you can use PostNL.
Can I process international returns?
Yes, both solutions allow you to process returns from across Europe .