of consumers review the returns policy before purchasing.
of consumers find information about the status of the return important.
of online shoppers don’t return back to your webshop after a bad return experience.
Understanding reasons for return.
Always ask your customers why they are returning their order. It might be that the product doesn’t meet the customer’s expectations, is broken or doesn’t match the description. Apply this information in order to better manage your returns and prevent future webshop returns.
- Identify your customers’ reasons for return.
- Use this information to optimise the returns policy.
- Avoid unnecessary webshop returns in the future.
A returns service in your own look and feel.
MyParcel’s shipping platform allows you to personalise the return email and return page in the look and feel of your webshop. The return email takes customers to your personal, branded return page, where they can download the return label and track the return. A branded returns service…
- Radiates professionalism
- Creates recognition
- Inspires confidence
Some of your customers will not have a printer at home. Make things easier for your customers by offering ‘Printerless returns’ through PostNL. An employee at a PostNL location simply scans the digital barcode from your customer’s smartphone and prints the label for them.
- The customer no longer needs to print the return label at home.
- Contribute to a positive returns experience.
- Boost repeat purchases.