Returns

Manage returns through MyParcel.

Did you know that 75% of online shoppers do not return to the same seller after a bad returns experience? That’s why it’s important to manage returns as customer-friendly as possible. Improve the returns experience with MyParcel returns services and boost repeat purchases.
retourzending - webshop retouren
afbeelding voor 69%

69%

of consumers review the returns policy before purchasing.

afbeelding voor 35%

35%

of consumers find information about the status of the return important.

afbeelding voor 75%

75%

of online shoppers don’t return back to your webshop after a bad return experience.

Understanding reasons for return.

Always ask your customers why they are returning their order. It might be that the product doesn’t meet the customer’s expectations, is broken or doesn’t match the description. Apply this information in order to better manage your returns and prevent future webshop returns.

  • Identify your customers’ reasons for return.
  • Use this information to optimise the returns policy. 
  • Avoid unnecessary webshop returns in the future.
More about return reasons

A returns service in your own look and feel.

MyParcel’s shipping platform allows you to personalise the return email and return page in the look and feel of your webshop. The return email takes customers to your personal, branded return page, where they can download the return label and track the return. A branded returns service…

  • Radiates professionalism 
  • Creates recognition
  • Inspires confidence
Create a branded returns page

Paperless returns.

Some of your customers will not have a printer at home. Make things easier for your customers by offering ‘Printerless returns’ through PostNL. An employee at a PostNL location simply scans the digital barcode from your customer’s smartphone and prints the label for them. 

  • The customer no longer needs to print the return label at home.
  • Contribute to a positive returns experience.
  • Boost repeat purchases.
More about paperless returns
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Any questions? We’re here to help.

Need help setting up an optimum returns service in order to reduce the number of webshop returns? Our Support team is happy to help you, six days a week.

Contact us