International returns

International returns

With MyParcel, you can offer your customers abroad a quick, clear returns solution. This means that customers can easily return their parcels from abroad to your webshop through a local post office.
retourzending - webshop retouren

Interested in the benefits for you?

Extra convenience for you and your customer.

 

Positive effect on customer satisfaction.

 

Encourages repeat purchases.

 

Specifications for international returns.


Specifications.

Weight 0 – 30 kg
Minimum size 10 x 10 x 1 cm
Maximum size 150 x 78 x 58 cm
Available for Austria, Belgium, Czech Republic, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Luxemburg, Slovakia, Slovenia and Spain.
Track & Trace Available for you and your customer.
Shipping options Insured returns up to €500 and Signature upon receipt included.

* Returning parcels from the Netherlands? The returns service is also available for this purpose. Click here for more information.
** Peak surcharge: the last six weeks of the year a peak surcharge of € 0.25 will be applied on top of shippings costs for each parcel.

 

Costs for international returns.


Countries Staffel 1 (0 – 99) Staffel 2 (100 – 249) Staffel 3 (250 – 499) Staffel 4 (500+)
Belgium € 13,75 € 13,25 € 12,25 € 11,75
Bulgaria € 14,75 € 14,25 € 13,25 € 12,75
Germany € 13,75 € 13,25 € 12,25 € 11,75
Estonia € 25,50 € 25,- € 24,- € 23,50
Finland € 20,50 € 20,- € 19,- € 18,50
France € 14,75 € 14,25 € 13,25 € 12,75
Greece € 25,50 € 25,- € 24,- € 23,50
Hungary € 14,75 € 14,25 € 13,25 € 12,75
Ireland € 25,50 € 25,- € 24,- € 23,50
Italy € 25,50 € 25,- € 24,- € 23,50
Croatia € 14,75 € 14,25 € 13,25 € 12,75
Latvia € 16,50 € 16,00 € 15,00 € 18,50
Lithuania € 20,50 € 20,00 € 19,00 € 18,50
Luxembourg € 14,25 € 13,75 € 12,75 € 12,25
Malta € 14,25 € 14,25 € 13,25 € 12,75
Austria € 14,75 € 14,25 € 13,25 € 12,75
Portugal € 20,50 € 20,00 € 19,00 € 18,50
Romania € 14,75 € 14,25 € 13,25 € 12,75
Slovenia € 20,50 € 20,- € 19,- € 18,50
Slovakia € 20,50 € 20,- € 19,- € 18,50
Spain € 24,50 € 24,- € 23,- € 22,50
Czech Republic € 16,50 € 16,- € 15,- € 14,50

* Rates specified are exc. VAT.

 

 

Frequently Asked Questions

Why are the prices for return shipments and outbound shipments not the same? How long does it take for a parcel to be returned from abroad? How do I create a return label for a foreign shipment? How long does it take for a parcel to be returned from abroad? How do I create a return label for a foreign shipment? Do the same conditions apply to return shipments from abroad as for outbound shipments?