Return shipment Netherlands

Return shipment from the Netherlands.

An efficient, customer-friendly returns solution is indispensable for your webshop. Set this up with MyParcel in just a few simple steps. This allows you to send returns labels to customers, which they can use to return letterbox parcels and parcels through their nearest PostNL location.
ondernemer services retourzending nederland

Interested in the benefits for you?

Extra convenience for you and your customer.

 

Positive effect on customer satisfaction.

 

Encourages repeat purchases.

 

Have a parcel returned from the Netherlands.

Parcels per year. Rates after discount.
1 – 249 € 6,25    € 6,15
250 – 499 € 6,15     € 6,05
500 – 999 € 6,05    € 5,95
1.000 – 2.499 € 5,95    € 5,85
2.500 – 4.999 € 5,85    € 5,75
5.000 + Request quotation

 

The rates mentioned are exclusive of VAT.

Winter promotion: € 0.10 discount per parcel.

During the winter months we offer you a special discount of € 0.10 per package. A great opportunity to save on your shipping costs during these cold months! The discount is valid on PostNL parcels within the Netherlands and runs from January 1st to March 21st.

Winteractie-MyParcel

Parcel specifications within the Netherlands.

 

Specifications Parcel.

Weight 0 – 23 kg
23 – 30 kg (+ large parcel)
> 30 kg (+ freight surcharge)
Minimum size 10 x 10 x 1 cm
Maximum size 100 x 70 x 58 cm
> 100 x 70 x 58 cm (+ large parcel)
> 175 x 78 x 58 cm (+ freight surcharge)
Volume surcharge Based on the volume (L x W x H) of a parcel shipment there will be a surcharge calculated.
Track & Trace Available for you and your customer.
Shipping options All shipping options are available, such as Signature for Receipt and Deliver to Recipient.
Delivery options All delivery options are available.
Return service Possibility to let your customers easily return a parcel.

Surcharges.

Volume surcharge (Parcel NL)
< 50 dm3 Free of charge
50 – 100 dm3 € 0,54
100 – 200 dm3 € 1,63
> 200 dm3 € 3,27
Energy surcharge Due to the high energy and fuel prices, PostNL charges an energy surcharge of € 0.12 per package.
Manual processing surcharge If products are not packaged correctly or not securely, they can disrupt the logistics process of the carrier. For this you pay a surcharge of € 3.46 per package (with the exception of Germany and France).
Peak surcharge A surcharge of € 0.25 per parcel only applies during the end-of- year period.

Have a letterbox parcel returned from the Netherlands.

Letterbox parcels per year.

Rates.

0 – 499 € 4,15
500 – 999 € 3,97
1.000 – 2.499 € 3,89
2.500 – 4.999 € 3,64
5.000 – 9.999 € 3,40
10.000 + Request quotation

 

Rates specified are exc. VAT.

 

Specifications of a letterbox parcel.

 

Specifications.

Weight 0 – 2 kg
> 2 kg (+ Letterbox parcel surcharge.
Minimum size 14 x 9 cm
Maximum size 38 x 26,5 x 3,2 cm
> 38 x 26,5 x 3,2 cm (+ Letterbox parcel surcharge.)
Status information The shipping status can be tracked by means of the status information.**
Shipping and delivery options Not available in combination with a letterbox package.
Return service Possibility to let your customers easily return a letterbox parcel.

Surcharges.

Peak surcharge A surcharge of € 0.15 per letterbox parcel only applies during the end-of- year period.
Letterbox parcel surcharge PostNL will charge a surcharge for letterbox parcels that do not comply with the dimensions and/or weight.

** The status information of a letterbox parcel is more limited than that of parcel shipments. In case of uncertainty, the package cannot be traced, which means that investigation is not possible.

Frequently Asked Questions

What is the ‘customer contribution’? How can my customer use the return label? What is the ‘customer contribution’? How long does it take for a parcel to be returned?