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Return shipment in the Netherlands

Return shipment from the Netherlands.

An efficient, customer-friendly returns solution is indispensable for your webshop. Set this up with MyParcel in just a few simple steps. This allows you to send returns labels to customers, which they can use to return letterbox parcels and parcels through their nearest PostNL location.
Setting up the returns service
ondernemer services retourzending nederland blob

Interested in the benefits for you?

Extra convenience for you and your customer.

Positive effect on customer satisfaction.

Encourages repeat purchases.

Returning a parcel from the Netherlands.


Specifications.
Weight 0 – 23 kg
23 – 30 kg (+ € 3.01)
Minimum size 10 x 10 x 1 cm
Maximum size 100 x 70 x 58 cm
175 x 78 x 58 cm (+ €3.01)
Volumesurcharge Based on the volume (L x W x H) of a parcel shipment there will be a surcharge calculated.
Track & Trace Available for you and your customer.
Shipping options All shipping options are available.

 

Amount.

0 – 249 € 6,25
250 – 499 € 6,05
500 – 999 € 5,80
1,000 – 2,499 € 5,65
2,500 – 4,999 € 5,55
5,000 + More information

Volume surcharge.
< 50 dm3 Free
50 – 100 dm3 € 0.50
100 – 200 dm3 € 1.50
200 < dm3 € 3.01

 

* Rates specified are exc. VAT.
** Returning a parcel from abroad? The European returns service is available for this purpose. Click here for more information.
*** Peak surcharge: the last six weeks of the year a peak surcharge of € 0.25 will be applied on top of shippings costs for each parcel.

 

Returning a letterbox parcel from the Netherlands.


Specifications.
Weight Maximaal 2 kg
Minimum size 14 x 9 cm
Maximum size 38 x 26,5 x 3,2 cm
Status information The shipping status can be tracked using the status information.**
Shipping options Not available in combination with a letterbox parcel.

 

Amount.

0 – 499 € 4,10
500 – 999 € 3,92
1,000 – 2,499 € 3,85
2,500 – 4,999 € 3,60
5,000 – 9,999 € 3,37
10,000 + On request

 

* Rates specified are exc. VAT.
** The status information provided for letterbox parcels is more limited than the information given for parcel shipments. In the event of ambiguity, the parcel cannot be traced, which makes investigation impossible.
*** Peak surcharge: the last six weeks of the year a peak surcharge of € 0.15 will be applied on top of shippings costs for each letterbox parcel.

 

Useful links for setting up your returns solution.

Frequently Asked Questions

Who decides who should pay for the return label? What is the ‘customer contribution’? How can my customer use the return label? How long does it take for a parcel to be returned?
To all Frequently Asked Questions