Return shipment in the Netherlands

Return shipment from the Netherlands.

An efficient, customer-friendly returns solution is indispensable for your webshop. Set this up with MyParcel in just a few simple steps. This allows you to send returns labels to customers, which they can use to return letterbox parcels and parcels through their nearest PostNL location.

Interested in the benefits for you?

Extra convenience for you and your customer.

Positive effect on customer satisfaction.

Encourages repeat purchases.

Returning a parcel from the Netherlands.


Specifications.

Weight 0 – 23 kg
23 – 30 kg (+ € 3)
Minimum size 10 x 10 x 1 cm
Maximum size 100 x 70 x 58 cm
175 x 78 x 58 cm (+ €3)
Track & Trace Available for you and your customer.
Shipping options Alle verzendopties All shipping options are available.

 

Amount.

0 – 249 € 6.05
250 – 499 € 5.85
500 – 999 € 5.60
1,000 – 2,499 € 5.45
2,500 – 4,999 € 5.25
5,000 + On request

 

* Rates specified are exc. VAT.
** Returning a parcel from abroad? The European returns service is available for this purpose. Click here for more information.

 

Returning a letterbox parcel from the Netherlands.


Specifications.

Weight Maximaal 2 kg
Minimum size 14 x 9 cm
Maximum size 38 x 26,5 x 3,2 cm
Status information The shipping status can be tracked using the status information.**
Shipping options Not available in combination with a letterbox parcel.

 

Amount.

0 – 499 € 4
500 – 999 € 3.74
1,000 – 2,499 € 3.67
2,500 – 4,999 € 3.42
5,000 – 9,999 € 3.20
10,000 + On request

 

* Rates specified are exc. VAT.
** The status information provided for letterbox parcels is more limited than the information given for parcel shipments. In the event of ambiguity, the parcel cannot be traced, which makes investigation impossible.

 

Frequently Asked Questions

How can my customer use the return label? How long does it take for a parcel to be returned? How do I change my return address? What is the ‘customer contribution’? Who decides who should pay for the return label?