How do I activate the Track & Trace email?
Login to your MyParcel account → Go to Account settings → Click on Track & Trace in the relevant webshop → Check 'Send Track & Trace mails' 'Yes' → Click on Save. You will now automatically send a Track & Trace email to your customer when the order is shipped.
- You can set up a Track & Trace email for each type of shipment. Check at the bottom of the page if the email for the desired shipment has 'Status' on.
- If desired, you can change the shipping time yourself. On the same page, by 'Shipping time of the Track & Trace mail' choose 'After first scan PostNL' or 'After first download label'.
Related questions
Do the same conditions apply to return shipments as for outbound shipments?
Will my customer, who lives abroad, receive a Track & Trace email?
Is the barcode from the foreign carrier also in the Track & Trace mail?
I have personalised my Track & Trace page, is a Track & Trace email still necessary?
What can you do with the Track & Trace email?
