How do I activate the Track & Trace email?
Login to your MyParcel account → Go to Account settings → Click on Track & Trace in the relevant webshop → Check 'Send Track & Trace mails' 'Yes' → Click on Save. You will now automatically send a Track & Trace email to your customer when the order is shipped.
- You can set up a Track & Trace email for each type of shipment. Check at the bottom of the page if the email for the desired shipment has 'Status' on.
- If desired, you can change the shipping time yourself. On the same page, by 'Shipping time of the Track & Trace mail' choose 'After first scan PostNL' or 'After first download label'.