Track & Trace page
Design your own Track & Trace page.
350
new customers per month, who can customise their own Track & Trace page.
23%
of visitors return to the webshop through a banner.
151.002
unique visitors per month who visit the Track & Trace page more than twice.
40%
more engagement on social media by integrating your social media channels.
How do I design my own Track & Trace page?
To keep customers informed of the status of their order via your own Track & Trace page, you must first activate your Track & Trace email. This email will link to your Track & Trace page.
Log into your account. Go to your shop settings and click ‘Email for the relevant webshop. Make sure ‘Send Track & Trace emails’ is set to ‘Yes’.
Then enter your sender email address and name and choose whether you want to receive a bcc email.
Then choose the shipping time of your Track & Trace mail. We recommend that you choose the option ‘After first scan carrier’. Your customer will then receive the first message about the shipping status as soon as you hand the parcel over to the carrier.
Then decide whether you want your customer to receive notifications from PostNL by email. We recommend that you set this option to ‘Yes’.
When you’re ready, click ‘Save’. Your customised Track & Trace page is now ready for use!
Now go to Portal and make sure personalized Track & Trace page is enabled.
Navigate to Branding. Here you choose a subdomain, accent color and upload your logo. Scroll down and check if your contact details and social media accounts are filled in correctly. These will automatically be displayed at the bottom of your Track & Trace page. Click ‘Save’ at the bottom of the page.
Navigate back to ‘Portal’. Integrate your Instagram or Twitter timeline into the Track & Trace page here. Then enter the review page where you receive all your positive reviews. You can also set up a promotional banner with a corresponding URL and image. This allows you to create advertisements for your customers. Are you ready? Then click on ‘Save’ at the bottom. Your own Track & Trace page is now ready for use! Curious about what your Track & Trace page looks like? Then click on the button ‘Open in new window’ at the top right.