How do I activate the Track & Trace email?

  1. Log in to your MyParcel account.
  2. Go to Account Settings.
  3. Click on Track & Trace for the relevant webshop.
  4. Check 'Yes' for 'Send Track & Trace emails.'
  5. Click Save.

You will now automatically send a Track & Trace email to your customer upon shipment of the order.

You can set up a Track & Trace email for each type of shipment. Therefore, check at the bottom of the page whether the email for the desired shipment has the 'Status' enabled.

If desired, you can change the shipping moment yourself. Choose 'After first carrier scan' or 'After first label download' on the same page under 'Shipping moment of the Track & Trace email'.

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