I have personalised my Track & Trace page, is a Track & Trace email still necessary?

Yes, it is necessary to activate the automatic sending of the Track & Trace email. Your customers can only visit your Track & Trace page to track their shipment using the unique Track & Trace code of their order. They must receive the Track & Trace email containing the Track & Trace code of their order from you.

If you haven't activated your Track & Trace email yet, follow the steps below to do so:

1. Log in to your MyParcel account
2. Go to Account Settings
3. Click on Track & Trace for the relevant webshop
4. Check 'Send Track & Trace emails' and select 'Yes'
5. Click Save.

You will now automatically send a Track & Trace email to your customer upon shipment of the order.