Holiday Season

Shipping during the year end period.

The holidays are the perfect chance to grow your e commerce. Together with PostNL, DHL, DPD and UPS we have prepared to help you get through this busy period successfully. On this page you will find all carrier changes, useful tips for a smooth shipping process and a link to our live blog with real time updates.

The most important changes.

Adjusted delivery times.
Keep in mind adjusted drop off and delivery times at PostNL, DHL, DPD and UPS.
Collection Service.
Do you expect extra parcels around Black Friday, Sinterklaas or Christmas? Share your planning in time via the case portal.

Peak surcharge.
Some carriers charge a peak surcharge during the year end period to partly cover the extra staff and equipment.
- PostNL. From 16 November up to and including 31 December 2025. The surcharge is € 0.30 per parcel and € 0.17 per letterbox parcel.
- UPS. From 28 September 2025 up to and including 17 January 2026. The surcharge applies to large parcels and parcels that require extra handling. The amount of the surcharge differs per destination. You can find more information on ups.com.

Tips for a smooth year end period.

Tip 1. Hand in parcels spread over the week.

Prevent delays by handing in parcels spread over the week and early in the morning. Avoid Mondays.

Tip 2. Offer out of home delivery.

Let customers pick up their order at a pickup point or locker. This saves costs, prevents missed deliveries and increases your conversion.

Tip 3. Manage your customer’s expectations.

Be clear about possible delays, encourage customers to order early and spread your campaigns to prevent peaks.

Tip 4. Get your shipping process ready for the peak.

Discover 5 useful features in this article to process orders and returns smoothly during the busiest weeks of the year.

Pack smart, ship without stress.

With the right packaging, you prevent damage, delays, and extra customer questions. Use sturdy boxes, fill empty spaces well, pack glass items separately, and place the shipping label in the upper right corner on the largest surface.

Want to add a festive touch? You’ll find holiday packaging in our webshop. Order on time, it can get busy.

Go to packaging webshop

Shipment delayed, missing or damaged?

Is your parcel delayed or missing? Read in our articles what you can do. For damage you can submit a claim via your account within 7 days after the last scan.

Delayed or missing parcel Submit damage claim

Opening hours and availability MyParcel.

Do you have questions? Check our frequently asked questions or create a case via your account. This is the fastest way for our team to pick up your question. There you will also find the current overview of all your cases and you can respond directly.

Different opening hours:

Wednesday 24 December: 07:00 to 17:00
Thursday 25 December: closed
Friday 26 December: closed
Wednesday 31 December: 07:00 to 17:00
Thursday 1 January: closed