Do all my customers automatically receive a Track & Trace email when a shipment arrives?
If you have activated your Track & Trace email, all your customers will automatically receive a Track & Trace email.
If you haven't activated your Track & Trace email yet, follow these steps:
- Log in to your MyParcel account
- Go to Account Settings
- Click on Track & Trace for the relevant webshop
- Check 'Send Track & Trace emails' and select 'Yes'
- Click Save.
You will now automatically send a Track & Trace email to your customer upon shipment of the order.
Gerelateerde vragen
I have personalised my Track & Trace page, is a Track & Trace email still necessary?
How do I activate the Track & Trace email?
Do the same conditions apply to return shipments from abroad as for outbound shipments?
Do the same conditions apply to return shipments as for outbound shipments?
What is the 'customer contribution'?
