Do all my customers automatically receive a Track & Trace email when a shipment arrives?
If you have activated your Track & Trace email, all your customers will automatically receive a Track & Trace email.
If you haven't activated your Track & Trace email yet, follow these steps:
- Log in to your MyParcel account
- Go to Account Settings
- Click on Track & Trace for the relevant webshop
- Check 'Send Track & Trace emails' and select 'Yes'
- Click Save.
You will now automatically send a Track & Trace email to your customer upon shipment of the order.
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